Purpose: As a field care provider, to inquire about an EMS call with regards to the EMD process; appropriate reductions or upgrades in response, concerns or questions regarding EMD first responder care over the telephone, and recognition of EMD practices which contributed to a positive patient outcome.

Our policy is to get back to you with feedback/response within 14 days of receiving your inquiry. Please help us by being detailed in your narrative so that we may properly educate or acknowledge your feedback with the dispatcher. We appreciate your interest in our quality assurance process.